General terms and conditions

This document establishes the pre-contractual information concerning contracts concluded remotely on the web page , referred to in Article 4 of Decree-Law No 24/2014 of 14 of February, and all subdomains/sub-websites.

Website Sara Sousa Pinto

These General Terms and Conditions apply to all offers contained on this website – also called “site” or “website” – issued by SARA

SOUSA PINTO, UNIPESSOAL, LDA., owned by SARA SOUSA PINTO, UNIPESSOAL, LDA., hereinafter referred to as SARA SOUSA PINTO, UNIPESSOAL, LDA., with its registered office at Rua Estação do Araújo, 601, 4465-623 Leça do Balio, and registered under TIN 515415995 at the Matosinhos Notary Office of Specialist Jurisdiction.

1. Subject

These General Terms and Conditions also apply to all agreements and relationships concluded between SARA SOUSA PINTO, UNIPESSOAL LDA and any Customer placing orders through this website.

SARA SOUSA PINTO, UNIPESSOAL LDA only accepts orders for products through this website, subject to these conditions of sale.

The general terms of sale are the only conditions to apply and supersede all other conditions except prior written and express agreement. SARA SOUSA PINTO, UNIPESSOAL LDA reserves itself the right to modify this pre-contractual information freely in order to bring it into line with the applicable law, without the need for any prior notice, and it is therefore necessary for Customers to consult this page each time
they visit website (hereafter referred to as the “site”). Whenever an order is confirmed, the customer is deemed to have automatically accepted our General Terms and Conditions.

A SARA SOUSA PINTO, UNIPESSOAL LDA reserves the right to modify unilaterally and at any time without prior notice the presentation and content of the site, its services and general conditions of use, without prejudice to orders being processed or already completed.

2. Customer/User responsibility

The user agrees to use this website in compliance with applicable law, and refrain from using the website for activities contrary to the law, morals and good customs, or contrary to the rights and interests of third parties.

The website may have links to other websites, which may contain useful information/tools for its users. These general conditions shall not apply to third party websites. Therefore, if you visit another website redirected from our website, you must comply with its privacy policy

3. Placing orders

To place an order through the site, customers may fill out the relevant form made available online After registration, the customers can place their order in the online shop by following all the steps, including those relating to payment.


Customers should then check the order and validate the purchase by accepting the General Terms and Conditions the price, product features being purchased, delivery times, and any other conditions of purchase particular to the order. Customers will receive an email stating the order number, the products purchased and any other details related to the order in question.


Customer data recorded by Sara Sousa Pinto relating to orders placed by them will be retained by Sara Sousa Pinto and may serve as proof of orders having been placed.

4. Prices, characteristics and availability of the products

The availability of the products displayed on the website is limited to the existing stock at any one time Prices and other descriptions are subject to change without notice, including stock replenishment. However, SARA SOUSA PINTO, UNIPESSOAL LDA commits itself to apply the rates and prices indicated at the time of the purchase order.

The images of the products displayed on the site are indicative only. Each creation is unique, so the size, weight and qualities of the stones may vary slightly from one piece to another.

The price of any purchase made through the site is valid for the day the order is placed and paid. Sara Sousa Pinto reserves the right to change retail prices at any time without notice.

In the event of a computer, manual, technical, or typographic error or error of any other kind, which causes a substantial change not foreseen by SARA SOUSA PINTO, UNIPESSOAL LDA iin the selling price to the public, so that it becomes exorbitant or manifestly derisory, the purchase order shall be deemed invalid and canceled.

Prices are shown in euro and include any fees and taxes (VAT). Prices quoted are exclusive to purchases made through this site. The amount on your card invoice will be the equivalent amount in your local currency based on the rate applied by your credit card administrator when the amount is charged to your account. Please note that the rate used by your bank or credit card company may not be the exact rate indicated at the time of purchase.  The price of each includes VAT in Portugal (23%), but excludes shipping costs. For other countries, prices do not include additional taxes, duties or fees regulated by any other applicable law If applicable, therefore, the Customer will have to provide for customs costs of imports, and pay any taxes and fees that may arise in the importing country.

5. Payment Methods

The following payment methods for on-line purchases are as follows:  SARA SOUSA PINTO, UNIPESSOAL . Payment by Visa credit card, Multibanco reference (only available in Portugal) MBway, PayPal and bank transfer. You will be able to pay quickly and securely using your PayPal account or your credit or debit card. If you wish to pay by Multibanco reference, you will receive the relevant details at the time of purchase. If you wish to pay by bank transfer, you must send proof of payment via email with the order number in the subject line.

All transactions are encrypted and 100% secure.

Once you have paid, you will receive an order confirmation email.

6. Delivery of orders

The estimated delivery of the items in within Portugal is approximately 3 to 5 working days after the actual payment for the products. Deliveries are made on business days between 9:00 and 18:00.

Upone receipt of the order, the customer is responsible for checking that the package is in perfect condition and that the items it contains correspond to the order. IIf the packaging is visibly damaged, the customer must refuse the receipt and state why on the courier delivery note and also contact regarding the matter.

If no one is present at the address indicated at the time of delivery of the order, a second delivery attempt by the courier will be scheduled. If the second delivery attempt is unsuccessful, the order will be returned to Sara Sousa Pinto. If a second delivery attempt has to be scheduled, the customer shall pay any additional transport costs and before the order is re-dispatched.

8. Shipping and Orders

Shipping is free for orders worth EUR 150.00 or more. For purchases of less than EUR 150.00, shipping costs shall be for the customer’s account and will be added to the total value of the products ordered. The following shipping costs apply:

  • Mainland Portugal: €8
  • Madeira and Azores €21
  • Spain €7
  • Zone 1 (European Union): €22
  • Zone 2 (European Union): €35

9. Exchanges and Returns

Due to the custom nature of our products, no trade and/or returns of custom products are allowed except in the case of manufacturing defects or anomalies. If the item has not been customized, exchanges and/or returns are accepted upon compliance with the return conditions.

Returns/exchanges must be made within 14 days of receipt of the item(s), and the items must be accompanied by their original invoice and packaging. Exchanges are only permitted for an item of equal or greater value; in the latter case, the customer must pay the cost difference. For exchanges due to product defects or error on the part of Sara Sousa Pinto responsibility, the costs of reshipment of the replacement product shall be borne by SARA SOUSA PINTO, UNIPESSOAL LDA.

Returns are not accepted.

In the event of non-compliance with these conditions, SARA SOUSA PINTO, UNIPESSOAL LDA reserves the right to refuse the return of the goods. To begin the return/exchange process:

  • As a mandatory condition, the Customer must request the return/exchange of the product via
  • Receive an email from SARA SOUSA PINTO, UNIPESSOAL LDA with indications to proceed with the submission of the item (in the case of Free Contract Resolution, the return postage shall be borne by the consumer, as stipulated in Article 13(2) of Decree-Law no. 24/2014, of 14 February);
  • In case of exchanges because of product defects/anomalies, the costs of resending the product are borne by  SARA SOUSA PINTO, UNIPESSOAL LDA.

See detailed conditions below:  Shipments and Returns Order Cancellation  

9. Cancellation of the Order

Any and all orders may be void in the following situations:

  • The products ordered are not available for delivery within six (6) weeks; the products ordered are incorrectly priced; – or customer data is insufficient or false.
  • Failure to pay for the order within five (5) days of the date the order was definitively placed will automatically cancel the order.

10. Processing and Security of Personal Data

In compliance with the provisions of the Personal Data Protection Act, the Customer of  SARA SOUSA PINTO, UNIPESSOAL LDA and user of this website may, at any time, exercise the right to access, rectify, cancel and communicate the data in the following ways: In the area of the site designated as “My Account” or via email to If you wish to void your email, you should do this by using the same email address that we have in our database, otherwise we will be unable to remove it.

The customer authorizes SARA SOUSA PINTO, Unipessoal, Lda. to process the personal data in an automated manner, including all data disclosed at the time of registration on the site, for the purposes necessary for the ordering process, managing and executing purchases and their records, access control, including the use of “cookies” technology, This data may be accessed by service providers and suppliers of SARA SOUSA PINTO, Unipessoal, Lda., namely accounting and auditing companies.


The customer authorizes SARA SOUSA PINTO, UNIPESSOAL LDA To disclose personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, however, the Customer may object to such disclosure in the field existing on the site for that purpose.

11. Other Rights and responsibilities

Each registered Customer will choose a Username  (e-mail) that is unique, personal and non-transferable. The password is chosen by the Customer at the time of registration and must be kept secret.

All data and contents of the site, including trade marks, are the exclusive property of SARA SOUSA PINTO, UNIPESSOAL LDA or third parties and as such protected by law.

All products displayed on the site are described as accurately as possible. However, users should read the product descriptions carefully and if in doubt, should contact SARA SOUSA PINTO, Unipessoal, Lda. via email to

SARA SOUSA PINTO, UNIPESSOAL LDA shall not be liable for damage and inconvenience arising from the use of the Internet, including, for example, the disruption or failure of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.

12. Warranty and after-Sales Service

The guarantee of  SARA SOUSA PINTO, UNIPESSOAL LDA is valid for two (2) years from the date of purchase.  During the warranty period, any product with a manufacturing defect will be repaired free of charge or replaced with a similar model,

if it is not possible to repair it. The product must be accompanied by its purchase receipt.

Items subject to deterioration, oxidation, theft or loss, defects caused by knocks, improper use, improper maintenance and cleaning, negligence, improper handling, modifications, unauthorized repairs, accidents or normal wear are excluded from the warranty.

13. Applicable Law and Jurisdiction

Any agreements and documents, to which these conditions of sale apply, are governed by Portuguese Law.  For the settlement of disputes arising out of any agreements or documents to which these conditions of sale apply, the competent court is the District Court of Aveiro, with the express waiver of any other.